Guidelines and General Information

Weather Cancellations

You will be notified by telephone and email if we must postpone a class due to inclement weather or for any other reason. If you are concerned about weather cancellations call the office after 12 noon for afternoon class info and after 3pm for evening class info. If there is nobody in the office there will be a recorded message regarding class cancellation. Class cancellations will also be posted on our website.

Missed Classes

Please make every effort to attend each class of your session. If you know in advance of an absence, i.e., business travel, vacation, please notify your instructor. You will be given homework in advance of your absence. Discuss any questions regarding that homework with your instructor. We do not offer make-up lessons for classes missed, however, if you have a very specific problem you may wish to discuss a private lesson with your instructor.

Safety

When entering and leaving class or the building maintain control - keep a short leash, keep your dog out of other doggie faces, be careful to look for others coming and going. Be respectful of other dogs' space.

Be Responsible

Owning a pet is a pleasure but it comes with responsibility - so please take your responsibility seriously. Whenever on the premises please have your dog relieve himself before or after class, make sure you use the exercise pen located at the far end of the parking lot behind our building and clean up using the scoop and bucket provided. DO NOT walk your dog on the grass or around the landscaping, DO NOT let your dog relieve himself in/on the grass/trees/ landscaping around the building - we need to be good neighbors to the building's other tenants. We will provide spray disinfectant, baggies and paper towels for use inside.

Remember, a responsible dog owner ALWAYS has a poop bag in his or her pocket!!

Children

We encourage everyone in the family to attend and observe the primary handler in class. For safety purposes we ask that a family member over the age of 12 serve as the primary handler. A family adult should be present to properly supervise children during class. For young children with short attention spans, bring activity books or homework to occupy their time.

Health/Safety Concerns

If your dog is vomiting, has diarrhea, is lethargic or is coughing or sneezing, he likely is not feeling well enough to attend class. Dogs are susceptible to contagious illness so it may be best to leave your dog at home and attend class and observe. If your dog has persistent problems make certain to check with your veterinarian. Advise your vet that your dog is attending training classes and discuss when he can return to class.

Make certain that your dog is free of fleas and ticks by checking your dog's entire body every day during tick season. See your veterinarian on an annual basis to keep him up to date on vaccines or run immunity response titers.

We reserve the right to dismiss your dog from class if we feel that he poses a health or safety risk to the class or if being in class is not in his best interest.

Bitches in Season

Female dogs in season are permitted to attend group classes as long as they wear pants while on the premises. Most pet stores have a variety of styles or you can use girls' or ladies' nylon stretch panties with a tail hole cut in them. If you have a female who is not spayed please be prepared in advance.

Refund/Cancellation Policy

There are no refunds of class fees after a class session has started. If there is a serious family illness, death, or other extenuating circumstance please discuss this with your instructor. No make-up classes are provided for missed classes. If you withdraw more than one business* day prior to the start of class, there is a $5 fee. If you withdraw only one business* day prior to the start date of class, there is a $25 fee. If you withdraw on the business day of the start of class, there is a $50 fee. If you switch to another upcoming class one or more business* days prior to the start date of class, there is no fee. (* Our business days are Monday through Friday. One business day prior to Monday is Friday)